Position Description
· Work in tandem with the ServiceNow Solutions Architect/Engineer in planning the architecture, development, and implementation of the ServiceNow platform.
· Schedule and facilitate all customer technical discussions/design/development meetings and provide inputs to further enhance the solution or approach.
· Provide guidance/support to the ServiceNow Developers assigned to the project.
· Guide in utilizing the out-of-the-box capabilities of ServiceNow.
· Building New System Functionality
· Designing and Implementing an ATO Management Process
· Designing and Implementing Risk and POAM Oversight/Management
· Preparing Training and Documentation
· Defining and Establishing Change Management Process
· All other duties as assigned or directed.
Basic Qualifications
· Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field
· 10 years of experience as an Infrastructure Project Manager developing customer project plans that are in line with SOWs terms and customer objectives.
· 5 years of experience working as a ServiceNow Project Manager.
· 3 years of experience managing the overall project relationship; identifying and developing new opportunities with customers, supporting early qualification, and communicating those back to the ServiceNow Developers.
· 3 years of experience documenting key ServiceNow operational policies, processes, and methodologies applicable to project management.
· Ability to manage multiple ServiceNow Development initiatives.
· Good understanding of Agile software development practices
· Experience with using ServiceNow Integrated Risk Management (IRM) and CAM modules.
· Excellent verbal and written communication skills including presentation skills.
Required Skills
· Track and coordinate multiple complex customer engagements simultaneously.
· Ensure all agreed timelines and deliverable milestones are communicated and successfully met.
· Communicate engagement progress to customer stakeholders.
· Interface with selected ServiceNow Partners to promote and support joint ServiceNow services and initiatives.
· Function as the primary point of contact and escalation.
· Prepare and present project kick-off, reviews, and project closure presentations with customers.
· Create and distribute pertinent meeting minutes to keep parties up to speed with project progress.
· Monitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performance.
· Monitor project progress to avoid scope creep.
· Manage and drive to completion of customer project action items.
· ServiceNow Certification.
· Previous Government experience
Desired Skills
· In-depth knowledge of key ServiceNow operational policies, processes, and methodologies applicable to project management.
· Strong entrepreneurial spirit: a desire and willingness to “do whatever it takes".
· Strong experience in coordinating and managing small, medium, and large-scale projects.
· Solid understanding of all aspects of the IT life cycle.
· Excellent Microsoft Project, Visio, and SharePoint proficiency.
· Client-oriented, professional services mindset.
· Excellent research skills and the ability to manage details.
· Excellent analytical, organization, and time management skills.
· Ability to think outside the box.
· Ability to stay initiative-taking and self-directed.
· Willingness to adapt to changing business and technical priorities.
· Ability to work in a fast-paced, high-performance team environment.
· Ability to work with deadlines.
· In-depth understanding of project management approach covering waterfall, agile, and hybrid methodologies.
