The Service Manager leads and delegates all maintenance requests, preventative maintenance procedures, and amenity area maintenance for the property. This position leads the maintenance team by being a mentor and a leader. Additionally, the Service Manager is responsible for the curb appeal of the apartment community, maintaining inventory, and coordinating with vendors. This position works directly with the Community Manager on all aspects of the community and oversees the property to create a comfortable environment for residents, visitors, and associates. The Service Manager manages the maintenance budget with the Community Manager to achieve all property goals. This role will also respond to after-hours emergencies (on-call) as needed.

What You’ll Do

• Manage maintenance staff by setting direction, priorities, and schedules daily.
• Maintain, build, schedule, and complete a preventative maintenance program that minimizes emergency repairs and services with a minimum weekly overview.
• Detect deficiencies within buildings and grounds and take and/or delegate necessary action.
• Ensure apartment units are ready for new move-ins by conducting inspections and quality control.
• Ensure maintenance work orders are completed in a timely manner and to the highest standards of efficiency and safety procedures.

What You Need to Succeed

• High School Diploma or GED required.
• 3+ years of experience with property management maintenance required.
• 1+ years of supervisory experience required.
• Proficiency in plumbing, electrical, appliance, heating, air-conditioning, and other areas of repair required.
• EPA Certification Type II or Universal required.
• CAMT certification required within 1 year of hire.
• OSHA and CPO certifications required within 6 months of hire.
• Strong written and verbal communication skills, including consistent use of email and voicemail.
• Budget management knowledge.
• Basic computer skills and familiarity with property management systems such as Yardi, SightPlan, etc.
• Ability to pass a criminal background screening prior to employment.
• Valid driver’s license and reliable transportation required.
• Completion of the Wonderlic pre-employment assessment (sent via email) required if minimum qualifications are met.

What We Offer

• Premium pay available for duties completed outside regular operating hours.
• Annual or quarterly performance bonuses based on KPIs.
• Up to 40% apartment discount.
• Continuing education and tuition reimbursement.
• Generous PTO policy.
• Comprehensive health and wellness benefits including Medical, HSA/FSA, Dental, Vision, STD, and LTD.
• 401(k) with 4% company match.
• Profit-sharing program for hourly employees based on company performance and tenure.
• Employee assistance program for those in financial need.
• Tenure-based anniversary recognition and additional time off.
• New-hire mentorship program to support onboarding success.

BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.