Help Desk Support Technician

Location: Memphis, TN (Hybrid)

Schedule: Full-Time (2–3 days onsite per week, alternating)

We are seeking a proactive and customer-focused Help Desk Support Technician to assist users across multiple locations with IT support and troubleshooting. This role involves maintaining end-user devices, resolving technical issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide technical support via phone and email with a focus on excellent customer service.
• Troubleshoot and resolve issues with PCs, Macs, printers, handheld devices, and other hardware.
• Support remote locations and manage multiple tickets using standard tracking tools.
• Install, configure, and maintain operating systems, with emphasis on macOS.
• Collaborate with internal teams to escalate and resolve issues efficiently.
• Maintain accurate documentation and follow standard operating procedures.

Qualifications

• Associate or Bachelor’s degree in Computer Science or related field, or 3–5 years of relevant experience.
• Strong experience supporting macOS and integrated systems.
• Excellent communication, problem-solving, and multitasking skills.
• Ability to work independently in a fast-paced environment.
• Proficiency in Microsoft Office and general computer literacy.

BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.