Position Title: Service Maintenance Manager

Position Summary:

Under the supervision of the Community Manager, the Service Maintenance Manager (SMM) is responsible for overseeing all physical operations of a residential community. This includes maintaining the property, preparing market-ready units, and ensuring ongoing service for residents. The SMM is a hands-on leadership role that involves guiding the maintenance team, performing repairs, and fostering a collaborative and positive work environment in alignment with organizational policies.

Essential Responsibilities:

• Supervise and provide direction to maintenance staff, vendors, and contractors.
• Oversee and participate in routine and preventive maintenance tasks, unit turnovers, and vendor scheduling. Review completed work for quality and identify repair trends.
• Train maintenance staff to ensure consistent performance and adherence to company policies, procedures, and safety standards.
• Manage tasks such as cleaning, painting, decorating, landscaping, snow removal, plumbing, electrical work, roofing, appliance repair, and general maintenance.
• Prepare for and address issues related to REAC/HQS inspections and audits.
• Collaborate with the Community Manager to review maintenance, utility, and capital expenditures to meet budget goals.
• Execute capital improvement projects and manage service contracts (e.g., HVAC, pest control, landscaping, snow removal), including scope development, bidding, and project oversight.
• Maintain inventory and organization of the maintenance shop, ensuring compliance with safety standards and proper use of PPE.
• Be available for weekend work, on-call rotations, and emergency service calls.

Physical Requirements & Work Environment:

• Ability to remain stationary for extended periods (up to 50% of the time).
• Must reside within a commutable distance to the property.
• Ability to climb ladders and move equipment weighing up to 50 pounds.
• Regular exposure to outdoor weather conditions.

Qualifications:

Skills & Abilities:

• Strong leadership and team development skills.
• Proficiency in Microsoft Word, Excel, Outlook, and property management software (e.g., Yardi).
• Excellent verbal and written communication skills.
• Familiarity with Federal Fair Housing Laws is a plus.
• Strong customer service orientation.
• Bilingual abilities are a plus.

Education & Experience:

• High school diploma or equivalent required.
• Minimum of 5 years of experience in multi-family property maintenance management.
• Experience in training, budgeting, vendor management, and capital project oversight.
• Possession of one or more trade certifications (e.g., NAHMS, CAMT, OSHA, HVAC) required.
• Willingness to obtain additional certifications within 6 months of hire if needed.
• Knowledge of hand and power tools, cleaning supplies, and protective equipment

BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

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BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.